WestJetters’ Christmas Miracle Goes Viral

At the Canadian airline, WestJet, the employees call themselves “WestJetters.” It’s usually a sign that a company has a brandful workforce when the employees come up with a more endearing name for themselves than employee. At IBM, they are called “IBM’rs” and my favorite is still Wegmans who employ “Wegmaniacs.” (Please send me your examples as I like compiling them for future reference.)

Back to the WestJetters. About 150 of them recently volunteered to participate in a recent Christmas miracle for the passengers flying from Toronto to Calgary. Imagine the following travel experience: You are with your family at airport check-in. You notice a large screen in the check-in area with a live streaming video of Santa Claus interacting with you and asking you what you want for Christmas. So you tell him with a chuckle what you want. You board your flight and spend about five hours before landing in Calgary and wait for your bags to arrive at baggage claim. But before your bags arrive, you start to see individually wrapped gifts coming off the conveyer belt. You start to notice other passengers finding gifts with their names. Then you see a gift with your name on it! You grab it and open it and find that it’s exactly what you told Santa a few hours back at the check-in. This blog post cannot do justice to watching the 5-minute video synopsis.

Now, imagine you are a WestJetter. How would you feel to have participated in or simply been employed at a company that produced such an event? Would you want to spread the news about your employer and promote the brand? I would be thrilled to reach out to everyone I knew to brag about such a true story. If you have a holiday story about a brandful employee or a brandful workforce, please share it with me.

For other brandful examples or to share this one, click here or purchase my book, The Brandful Workforce: How Employees Can Make, Not Break Your Brand.

Happy Holidays!

I Quit!

A long time ago, it was rare for someone to quit. People stayed in the same job for years and years, and even more years, until retirement or death, whichever came first. Today, the opposite is true. Change is so rapid that it’s hard to predict the future of any organization, let alone job or role.  So when I stumbled across this video, I thought: “Ah, a new way to say ‘Adios’ to your boss.” Quite creative, especially given the fact that the employer was a video production company…not surprising that the employee’s video of her quitting, went viral immediately. Maybe her boss was  happy that she finally produced a viral video, however maybe he or she wasn’t anticipating it would be her goodbye video that would get the most number of views.

But not everybody quits. Some leave unwillingly. Like the employee who was fired by the AOL Chief during a recorded staff meeting. She was taping the internal conversation, a big “no-no” if you listen to the recording, which shouldn’t have been recorded in the first place. What a way to go, publicly in front of the entire company and then later publicized to the world.

Some folks quit, but go about it in the wrong way, like the JetBlue flight attendant, who illegally deployed a slide. At the end of his flight, he simply slid down the slide and attempted to leave…for good.

Some folks do it the right way. Well at least, it is well-intended, like the Goodwill employee who was just trying to help folks pay for the merchandise by reducing the prices. The teenage employee was only wanting to help and do “good” as suggested by the name of his employer. But Goodwill didn’t see it that way, fired him and pressed charges, according to the news story.

How does this relate to our topic of The Brandful Workforce- which is a workforce that promotes the brand of the organization? In all of the cases above and in most employee departures, it is critical to keep in mind that the brand of the organization, that the employee leaves behind, continues. And it continues with or without that employee. It is incumbent upon every organization to ensure that every departure can reflect the brand integrity – and if it doesn’t, the organization should take a good look at itself. For more about brandful, read my other posts.